eGovernment MONITOR

Acceptance of electronic government services

Project Description

The eGovernment MONITOR is a series of international surveys delivering detailed findings on success factors and barriers of e-government diffusion.

The project aims at improving the acceptance of e-government services by helping to design these services as well as the introduction measures tuned to the users’ needs.

The study covers government services like online tax filing as well as open government services like open data portals. Information on user preferences and user behavior is collected for each of these government contact types.


The eGovernment MONITOR survey applies a theory based research framework which analyses and compares impact factors on e-government diffusion internationally. The research model draws on theories around diffusion of innovations and technology acceptance. Among the major issues tackled in the study is the impact of trust on user acceptance of electronic government services.

Beside classic e-government services the survey also covers open government services and looks at the future importance of smart phones and other mobile devices for the usage of such services.

Starting in 2012 the eGovernment MONITOR develops a user typology of e-government and e-participation users in order to gain insights similar to those on target groups in marketing and thus improve services and communication measures.



The project is funded by a group of sponsors

In 2012 they are:

Bundesministerium des Innern,

IT Beauftragter der Bayerischen Staatsregierung,


Innovationsstiftung Bayerische Kommune

Ernst & Young

idg Verlag

Kommunale Datenverarbeitung Region Stuttgart, Rechenzentrum Region Stuttgart GmbH

Kommunale Informationsverarbeitung Baden-Franken

Bundeskanzleramt Österreich



Dian Balta

Dian Balta

+49 89 3603522 46