IT architectures for user orientation and measurable service quality of local eo-government services
Apart from reducing complexity and implementing modularity, current efforts are targeted towards concepts that enable a high and measurable degree of service quality. Thanks to the German government Online Access Act (OZG), further opportunities exist to design and utilize individual components of such architectures for federal and state requirements.
Given this starting position, large cities such as Munich, which are not city-states like Berlin and Hamburg, face special challenges. These cities have to sustainably develop/enhance an existing, often historically-grown IT architecture in order to satisfy the aforementioned requirements, while being in a position to flexibly integrate federal or state requirements.
Through the LEA project, fortiss is supporting the city of Munich in its efforts to meet this challenge by relying on its extensive scientific expertise acquired through current and already-completed research projects such as the Federal Information Management (FIM) system. The project focuses on the overall architecture and corresponding components, as well as service quality measurement and improvement.
IT architecture for user orientation and measurable service quality
01.04.2019 – 29.02.2020