Human-centered AI: user-centered design as a key to success
AI systems only realize their full potential when they work with—rather than against—people. In industrial practice, companies often face the challenge of integrating highly complex algorithms in a way that is accepted by employees and used effectively. If user needs are ignored, AI projects risk becoming costly disappointments. The key to success lies in human-centered AI: the targeted combination of human experience with the computational power of AI.
Learn how to design AI systems as genuine decision-support tools that enhance human capabilities rather than replace them. We’ll shed light on the key challenges of human-machine interaction and show you how user-centered design becomes a fundamental prerequisite for using AI as a decision-support tool and reaping lasting benefits from technological progress.
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- Customer-centric strategy: you will learn how important it is to clearly align AI projects with user needs in order to overcome barriers to adoption and avoid wasted investments.
- Effective collaboration: you will gain insights into practical approaches for seamless collaboration between humans and AI, where both sides complement each other perfectly.
- Competency-based support: you will understand how AI systems can be specifically deployed as decision-support tools to enhance the individual skills of your employees.
- Holistic performance monitoring: you will recognize the limitations of AI applications and learn to use user-centered design as a strategic tool for digital transformation.
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This training is designed for subject matter experts and project managers who design, implement, or operate AI systems within organizations.
- Product owners and project managers in AI and digital projects
- Business analysts and process managers
- Department heads responsible for AI-supported applications
- Data scientists and AI engineers with application expertise
- IT architects and technical leads for AI systems
- UX and service designers in the AI context
- Innovation and digitalization managers
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- Format: webinar/presentation
- Duration: flexible
- Delivery: online or in person
- Practical component: high, with examples and specific application scenarios
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The format can be customized to suit your organization’s specific needs—for example, by:
- Incorporating your specific use cases
- Adapting to your industry or project type
- Delving deeper into specific methods or tools
